Refund policy
Returns & Refunds Policy
All sales are final (no returns / no exchanges)
Because our products are made-to-order, we do not accept returns or exchanges for change of mind, wrong size chosen, or no longer needed.
Damaged, defective, or incorrect item (our error)
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at info@warmgiftstudio.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
If approved, we will provide a replacement or refund (depending on the situation and availability).
Do not return items unless we instruct you to. Items sent back without authorization may not be accepted.
Refund timing
Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank/card issuer to post the refund.
Non-returnable items
All items are non-returnable and non-exchangeable, including sale items and gift cards—except when a return is specifically required for an approved damage/defect claim.
European Union / legal rights
Nothing here limits your statutory rights where applicable. Many of our products are custom or made-to-order and may not be eligible for “change of mind” returns under EU rules. If you believe your order qualifies for a statutory cancellation/return right, contact info@warmgiftstudio.com.