Shipping policy
Shipping Policy
Made-to-order production time (before shipping)
All items are custom-made after you place your order. Production happens on business days only (no weekends/holidays).
Typical production times (business days):
- Message card jewelry: 2–3 business days
- Graphic jewelry: 2–4 business days
- Engraved items: 3–5 business days
- Acrylic/custom-shaped items: 3–5 business days
- Apparel / Home & Living: 3–5 business days
- Interior décor: ~5 business days
Please note: during holidays/peak seasons, production may take longer.
When will my order ship?
Your order ships once production is complete and it’s handed to the carrier.
Shipping time (after it ships)
Shipping time is separate from production time.
Estimated transit times (after shipment):
- USA Standard: 2–5 days
- USA Priority/Expedited: 1–2 days
- Canada Standard: 4–8 business days
- Canada Priority: 2–5 business days
- International Standard: 3–10 business days
- International Priority: 2–5 business days
Estimated delivery = Production time + Shipping time.
Where do you ship from?
All orders ship from our USA fulfillment facility.
Which carriers do you use?
Carrier depends on destination and method:
- USA Standard: typically USPS
- USA Priority/Expedited: typically FedEx
- International: typically DHL/FedEx, then delivered by your local carrier after customs
Tracking
Tracking is provided for USA orders and many international destinations. Tracking may take time to update, and international tracking can be limited between countries.
Customs fees / VAT (international orders)
International orders may be subject to customs fees, import taxes, or VAT. These fees are paid by the recipient and are not included in your checkout total.
Incorrect address
Please double-check your shipping address at checkout. If you notice an error, email info@warmgiftstudio.com immediately. Address changes may not be possible once production begins.
I didn’t receive my order / It says delivered
If your order shows “delivered” but you can’t find it:
- Check mailbox/parcel locker and with household members/neighbors
- Contact the carrier with your tracking number
- Email us at info@warmgiftstudio.com with your order number and we’ll help investigate
Shipping insurance
If you purchased shipping insurance and your item is lost, stolen, or damaged in transit, contact info@warmgiftstudio.com to file a claim.
Shipping insurance is non-refundable once the order has shipped.
Cancellations & order changes
Because items are made-to-order, we begin processing quickly. Cancellations/changes are only possible before production begins.
Email info@warmgiftstudio.com ASAP with your order number and request.